Terms and Conditions
Last Updated: September 3, 2026
Welcome to HiBizCloud (hibizcloud.com). These Terms and Conditions (“Terms”) govern your access to and use of the cloud-based business management software, website, and related services (collectively, the “Service”) provided by Honsoft Technology Centre Ltd (“we,” “our,” or “us”).
By registering for an account, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
- Account Registration and Security
Account Creation
To use the Service, you must create an account by providing accurate, current, and complete information during the registration process. You agree to update this information to keep it accurate.
Responsibility for Account
You are solely responsible for maintaining the confidentiality of your account login credentials (username and password) and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach of your account.
User Eligibility
By creating an account, you represent that you have the legal capacity to enter into a binding contract and that you are authorized to bind the business entity you represent to these Terms.
- Subscription Fees, Billing, and Renewals
Pricing Packages
Access to the Service is provided on a subscription basis. Subscriptions are billed in Kenya Shillings (KSH) according to our current pricing structure, which is determined by the specific tier (Basic, Pro, etc.) and the number of authorized users.
Payment Terms
Subscription fees are billed in advance on a recurring monthly or annual basis. All payments must be made through our authorized payment channels, including mobile money services (e.g., M-Pesa) or electronic bank transfers.
Late Payments and Suspension
If we are unable to process your subscription payment, we reserve the right to suspend or restrict your access to the Service. Access will be restored once full payment is received.
Fee Modifications
We reserve the right to modify subscription fees at any time. We will provide you with at least thirty (30) days’ prior notice of any fee changes, allowing you the opportunity to cancel your subscription before the new rates take effect.
- Data Ownership and Intellectual Property
Your Data
You retain all rights, title, and interest in and to all data, financial records, inventory information, and other materials that you input, upload, or process through the Service (“Customer Data”). You grant us a limited license to host, transmit, and process your Customer Data solely for the purpose of providing the Service to you.
Software Ownership
All intellectual property rights in the Service, including software, architecture, designs, trademarks, logos, and documentation, are and will remain the exclusive property of Honsoft Technology Centre Ltd. You may not copy, modify, reverse engineer, or create derivative works of our software.
- Acceptable Use and Restrictions
You agree not to use the Service to:
- Violate any applicable local, national, or international laws or regulations.
- Input or transmit fraudulent, misleading, illegal, or malicious information or code.
- Interfere with, disrupt, or compromise the integrity or security of the Service’s servers or networks.
- Access parts of the Service or related systems without authorization.
- Exceed the user limits or resource capacities defined by your active subscription tier.
- Service Availability and Support
Uptime
We strive to ensure that the Service is available twenty-four (24) hours a day, seven (7) days a week. However, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, upgrades, or unexpected technical issues.
Support Services
We provide technical support to active subscribers via our official contact channels (phone, WhatsApp, and email) during standard business operating hours.
- Termination and Cancellation
Account Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current paid billing cycle, and no refunds will be issued for partial periods.
Termination by Us
We reserve the right to terminate or suspend your account immediately, without prior notice, if you breach these Terms, fail to pay subscription fees, or engage in activities that damage our infrastructure or reputation.
Data Retrieval After Termination
Upon termination or cancellation of your account, you will have a grace period of thirty (30) days to download or export your Customer Data. After this period, we reserve the right to delete your data from our active databases in accordance with our data retention policies.
- Limitation of Liability and Warranties
“As Is” Basis
The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Liability Cap
To the maximum extent permitted by applicable law, Honsoft Technology Centre Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the Service. Our total liability for any claim under these Terms shall not exceed the total amount paid by you for the Service in the three (3) months preceding the event giving rise to liability.
- Governing Law and Dispute Resolution
These Terms shall be governed by, construed, and enforced in accordance with the laws of the Republic of Kenya. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through amicable direct negotiations. If a resolution cannot be reached, the dispute shall be referred to the competent courts in Kenya.
- Changes to Terms
We reserve the right to modify these Terms at any time. When we make updates, we will change the “Last Updated” date at the top of this document. Continued use of the Service after changes are published constitutes your acceptance of the revised Terms.
- Contact Information
If you have any questions or require clarification regarding these Terms, please contact us:
- By email: info@hibizcloud.com
- By phone: +254 717 454 634
- By visiting our office: HMT Centre, 1st Floor, Nairobi-Namanga Road, Kitengela, Kenya